Policy

Shipping

Last updated June 2026

Where we ship

We currently ship to addresses in the United Kingdom. If you're based outside the UK and want to order, get in touch at nathan@thebreaksurf.co.uk and we'll see what we can do.

Processing time

Because we make in small batches, most items ship within 3–5 working days of your order being placed. If an item is made to order or there's a longer lead time, we'll tell you clearly on the product page.

You'll receive a confirmation email when your order ships, with tracking information where available.

Delivery options

Standard UK delivery: 2–3 working days after dispatch. Free on orders over £50.

Exact costs are shown at checkout before you pay.

Tracked shipping

All orders are sent with tracking. You'll get a tracking number by email once your order has been dispatched. If your tracking hasn't updated after 5 working days, contact us and we'll look into it.

Delays

We can't guarantee delivery dates, especially during busy periods like Christmas. If your order is time-sensitive, please get in touch before ordering and we'll let you know if we can meet your deadline.

Once an order is with the carrier, delays are outside our control — but we'll always do what we can to help.

Missing or damaged deliveries

If your order arrives damaged or doesn't arrive at all, email us at nathan@thebreaksurf.co.uk with your order number. We'll investigate and replace or refund as appropriate.

Questions about your order? Email nathan@thebreaksurf.co.uk or see our returns policy.